TIMING, PACKAGING & RETURNS
DID YOU CHECK THE DELIVERY TIME?
On this page you will find lots of useful information regarding delivery methods and times divided by product type, packaging, and return policy
On this page you will find lots of useful information regarding delivery methods and times divided by product type, packaging, and return policy
🎄ATTENTION🎅🏻
TO EACH PRODUCT ITS TIME
DELIVERY TIME
Frames, doors, wardrobes and doors: read carefully about shipping divided by product while also assessing your location
🚚 Shipping options
- Standard shipping: timing varies depending on quantity and finishes.
- Estimated timing: delivery within 30 days from the shipment of the order.
- 📦 For STANDARD hinged doors, wardrobes and panels, early frame shipping is NOT available
📅 Excluded days and periods
- Business days only are counted: Saturdays, Sundays and public holidays are excluded.
- Company closures (not included in the lead time): 22 December – 11 January and 8 August – 31 August (inclusive)
⚠️ Supplements and special locations
- Delivery to islands or Special locations is not included in the online price.
- A small surcharge may apply, depending on the quantity, size of the products, and delivery area.
- 💬 Request a quote before completing your order: send us your cart as a PDF together with the delivery address.
- ✉️ We will reply as quickly as possible and with the best price available.
- ✅ You can then proceed with the online order normally: the payment for the extra charge will be requested only before shipping, once everything has been confirmed and approved together via email or WhatsApp.
All our flush-to-wall products are made exclusively to order (even in standard sizes), especially for you. We do not keep items in stock, because we believe in a production model that avoids waste 🌿.
📍 Shipping times therefore depend on the type of product, the delivery area, and the time of year. Custom manufacturing requires time and care — each order is unique and prepared according to your specifications.
🚚 Once the goods leave our factory, delivery is handled by Becosped s.r.l. If any issues arise, we’re always here to help: please contact us at +39 331 7712812 (or +39 0574 630094) or write to spedizioni@pannellofilomuro.it.
⚠️PLEASE NOTE: delivery to islands is not included in the online price. A small surcharge may apply, depending on the quantity, size of the products, and delivery area.
We kindly ask you to request a shipping quote before placing your order: simply send us your cart in PDF and the full delivery address. We’ll provide the exact shipping cost for your location.
You can then proceed with your order as usual — the payment of the surcharge will be requested only before shipment, once everything is confirmed together by email or WhatsApp.
HINGED DOORS
Holland, Austria, Germany, Spain, Switzerland, Luxembourg, England, Denmark
4 Weeks
Special locations
+ 9/17 days
+ supplement
Transporter
Holland, Austria, Germany, Spain, Switzerland, Luxembourg, England, Denmark
DOOR & COUNTERFRAME TOGHETER:
4 Weeks
Holland, Austria, Germany, Spain, Switzerland, Luxembourg, England, Denmark
ADVANCE COUNTERFRAME SHIPMENT:
4/5 Weeks
Special locations
+ 9/17 days
+ supplement
Transporter
DOOR & COUNTERFRAME SHIPMENT
| 📍 Holland, Austria, Germany, Spain, Switzerland, Luxembourg, England, Denmark | 4 Weeks |
| ⛰️ Special locations | + 9/17 days |
| 🚚 Transporter | Becosped s.r.l. |
⚠️ Attention!
1) Days are considered solar, include Saturdays and Sundays!
2) Payment of ZTL or ZDR surcharge will be required prior to shipment.
3) Times may vary depending on quantities and finishes ordered.
4) Days from Dec. 15 to Jan. 15 and July 25 to Aug. 30 are excluded from timelines.
5) For more in-depth information about shipping, please call us at +39 0574630094 or email us at spedizioni@pannellofilomuro.it
DOOR & COUNTERFRAME SHIPMENT
| 📍 Holland, Austria, Germany, Spain, Switzerland, Luxembourg, England, Denmark | 8/9 Weeks |
| ⛰️ Special locations | + 9/17 days |
| 🚚 Transporter | Becosped s.r.l. |
ADVANCE COUNTERFRAME SHIPMENT
| 📍 Holland, Austria, Germany, Spain, Switzerland, Luxembourg, England, Denmark | 4/5 Weeks |
| ⛰️ Special locations | + 9/17 days |
| 🚚 Transporter | Becosped s.r.l. |
⚠️ Attention!
1) Days are considered solar, include Saturdays and Sundays!
2) Payment of ZTL or ZDR surcharge will be required prior to shipment.
3) Times may vary depending on quantities and finishes ordered.
4) Days from Dec. 15 to Jan. 15 and July 25 to Aug. 30 are excluded from timelines.
5) For more in-depth information about shipping, please call us at +39 0574630094 or email us at spedizioni@pannellofilomuro.it
SLIDING DOORS
Holland, Austria, Germany, Spain, Switzerland, Luxembourg, England, Denmark
DOOR & COUNTERFRAME TOGHETER:
7/8 Weeks
Holland, Austria, Germany, Spain, Switzerland, Luxembourg, England, Denmark
ADVANCE COUNTERFRAME SHIPMENT:
4/5 Weeks
Special locations
+ 9/17 days
+ supplement
Transporter
Holland, Austria, Germany, Spain, Switzerland, Luxembourg, England, Denmark
DOOR & COUNTERFRAME TOGHETER:
8/9 Weeks
Holland, Austria, Germany, Spain, Switzerland, Luxembourg, England, Denmark
ADVANCE COUNTERFRAME SHIPMENT:
7/8 Weeks
Special locations
+ 9/17 days
+ supplement
Transporter
DOOR & COUNTERFRAME SHIPMENT
| 📍 Holland, Austria, Germany, Spain, Switzerland, Luxembourg, England, Denmark | 7/8 Weeks |
| ⛰️ Special locations | + 9/17 days |
| 🚚 Transporter | Becosped s.r.l. |
ADVANCE COUNTERFRAME SHIPMENT
| 📍 Holland, Austria, Germany, Spain, Switzerland, Luxembourg, England, Denmark | 4/5 Weeks |
| ⛰️ Special locations | + 9/17 days |
| 🚚 Transporter | Becosped s.r.l. |
⚠️ Attention!
1) Days are considered solar, include Saturdays and Sundays!
2) Payment of ZTL or ZDR surcharge will be required prior to shipment.
3) Times may vary depending on quantities and finishes ordered.
4) Days from Dec. 15 to Jan. 15 and July 25 to Aug. 30 are excluded from timelines.
5) For more in-depth information about shipping, please call us at +39 0574630094 or email us at spedizioni@pannellofilomuro.it
DOOR & COUNTERFRAME SHIPMENT
| 📍Holland, Austria, Germany, Spain, Switzerland, Luxembourg, England, Denmark | 8/9 Weeks |
| ⛰️ Special locations | + 9/17 days |
| 🚚 Transporter | Becosped s.r.l. |
ADVANCE COUNTERFRAME SHIPMENT
| 📍 Holland, Austria, Germany, Spain, Switzerland, Luxembourg, England, Denmark | 7/8 Weeks |
| ⛰️ Special locations | + 9/17 days |
| 🚚 Transporter | Becosped s.r.l. |
⚠️ Attention!
1) Days are considered solar, include Saturdays and Sundays!
2) Payment of ZTL or ZDR surcharge will be required prior to shipment.
3) Times may vary depending on quantities and finishes ordered.
4) Days from Dec. 15 to Jan. 15 and July 25 to Aug. 30 are excluded from timelines.
5) For more in-depth information about shipping, please call us at +39 0574630094 or email us at spedizioni@pannellofilomuro.it
PANELS & WARDROBES
Holland, Austria, Germany, Spain, Switzerland, Luxembourg, England, Denmark
DOOR & COUNTERFRAME TOGHETER:
8/9 Weeks
Special locations
+ 9/17 days
+ supplement
Transporter
DOOR & FRAME SHIPMENT
| 📍 Holland, Austria, Germany, Spain, Switzerland, Luxembourg, England, Denmark | 8/9 Weeks |
| ⛰️ Special locations | + 9/17 days |
| 🚚 Transporter | Becosped s.r.l. |
⚠️ Attention!
1) Days are considered solar, include Saturdays and Sundays!
2) Payment of ZTL or ZDR surcharge will be required prior to shipment.
3) Times may vary depending on quantities and finishes ordered.
4) Days from Dec. 15 to Jan. 15 and July 25 to Aug. 30 are excluded from timelines.
5) For more in-depth information about shipping, please call us at +39 0574630094 or email us at spedizioni@pannellofilomuro.it
ALL THAT YOU WILL RECEIVE AT HOME 🏠
WHAT DOES YOUR ORDER INCLUDE?
Look at the photos & read the descriptions so you are aware of what your order includes and what you will get home
The wardrobe order is delivered in 1 single package containing:
1) The 28mm door already primed over the entire surface & pre-assembled in the frame at the factory;
2) The aluminum frame, all pre-assembled at the factory;
3) The hardware already mounted on the door: the concealed adjustable hinges & the push-pull locking system. In case you ordered the locking system with pull-out knob this comes pre-assembled, while if you ordered the fixed knob this is shipped loose.
Attention!
If you order a wardrobe with 3 or more doors, it is NOT possible to ship the frame pre-assembled: this means that the frame is assembled at the factory for quality control and then disassembled, placed in the package and shipped to the customer.
The panel order is delivered in 1 single package containing:
1) The 19mm door already primed over the entire surface & pre-assembled in the frame at the factory;
2) The aluminum frame, all pre-assembled at the factory;
3) The hardware already mounted on the door: the concealed adjustable hinges & the push-pull locking system. In case you ordered the locking system with pull-out knob this comes pre-assembled, while if you ordered the fixed knob this is shipped loose.
Attention!
If you order a panel with 3 or more doors, it is NOT certain that the frame will be shipped pre-assembled: this varies depending on the size required.If it is not possible to ship the frame pre-assembled, the frame is still assembled at the factory for quality control and then disassembled, placed in the package, and shipped to the customer.
The hinged door is delivered in 1 single package containing:
1) The 53mm door already primed on the entire surface & pre-assembled in the frame at the factory;
2) The aluminum frame with spacers already mounted, all pre-assembled;
3) The hardware already mounted in the door: the concealed adjustable hinges & the magnetic lock. Note: The minimum number of hinges is always 3, but they increase according to the height of the door.
4) Handles, if requested at the time of purchase, arrive in a separate package, unless you ordered the recessed or invisible handles, which come pre-assembled instead.
Attention!
If you order a 2-leaf door, it is NOT certain that the frame will be shipped pre-assembled: this varies depending on the size required.If it is not possible to ship the frame pre-assembled, the frame is still assembled at the factory for quality control and then disassembled, placed in the package, and shipped to the customer.
The sliding door order is delivered in 2 separate packages and includes:
1) The counterframe to be integrated into the wall including the relevant accessories inside package 1;
2) The 40 mm sliding door prepared for insertion into the corresponding counterframe already treated with primer inside package 2;
3) The hardware already mounted on the door: the recessed niches & the thimble on the door thickness inside package 2.
anti courier packing
PACKAGING & INSURANCE
We care about providing you with your products in the safest way possible
- All shipments 🚚 include 100% Full Risk insurance, already included in the price, which protects you in case of damage or loss.
- Each item is first wrapped in protective polyethylene, with shock-absorbing reinforcement on the corners and extra protection for accessories, so that it can withstand the shocks of travel. After that, it is placed in a super-strong cardboard box designed to absorb the stresses of transport.
- For large orders or particularly delicate items, we use custom-made wooden crates designed to provide maximum security all the way to the destination.
FROM THE SITE TO YOUR HOME
TRANSPORTATION & DELIVERY
We make it a point to guarantee deliveries by reservation according to your needs
- At the time of collection of the goods by the carrier is our care to send by mail to the customer the transport document (bill or DDT)
- The courier in charge of the shipment will call the customer on the cell phone number provided in the order to make the delivery appointment.
- Please note that floor delivery is NOT included in the standard delivery service. If you need this service, you can request it directly to the carrier, when scheduling the appointment for delivery. The additional cost for this service varies according to several factors (such as floor, area, quantity and weight of packages, time and day required), and will be agreed directly with the carrier when booking.
- In case of non-collection due to the absence of the addressee, the courier will leave a written notice of a second delivery; in case this one also fails, it will be possible to pick up the goods at the courier's warehouse with storage charges paid by the customer.
- Number and condition of packages must be always checked within 48 hours of receipt of the goods! It is recommended to ALWAYS sign the PDA or the courier's delivery document WITH RESERVE and take photos or videos to witness the condition of the package. Any disputes should be raised immediately either to our offices via email at spedizioni@pannellofilomuro.it and info@invisible-door.com.
- If you don't know what ACCEPT DELIVERY WITH RESERVE means, click below!
PROBLEMS?
WARRANTY & RETURN
Read more about our warranty and return policies
- At the time of pickup by the carrier, we are responsible for emailing the customer the transport document (bill or DDT)
- Once you receive the email confirming the order's leaving, you will receive a call on your mobile phone to book the delivery time.
- In the event of non-collection due to the absence of the addressee, the courier will leave written notice of a second delivery; if this also fails, the goods can be collected from the courier's warehouse at the customer's expense.
- The shipment is made by courier and it is specified that with the collection of the goods from our factory, he takes over the management and responsibility, becoming in fact the only party to deal with for any question or requirement relating to the delivery.
- It is recommended that you always check the number and condition of packages: any complaints should be raised immediately either to the courier or to our offices via email at spedizioni@filomuro.it.
